BOOKING DEPOSIT – a 25% non refundable deposit is necessary to secure your booking. The balance is due 4 week before arrival. If you book less than 4 weeks prior to arrival, the full balance will be due upon booking. Failure to pay the balance in a timely manner will result in your booking being cancelled. See our cancellation policy below for further details.
ARRIVAL – from 4pm.
DEPARTURE – please vacate the property by 10am.
CLEANING – the property is equipped with cleaning materials and we ask you to leave the property as you found it, otherwise a cleaning charge will be deducted from your security deposit.
SECURITY DEPOSIT – a £100 refundable security deposit is charged on each booking.
LINEN AND TOWELS – are included. All beds have duvets and are made up for you. Hot tub towels and dressing gowns are also provided
NURSERY EQUIPMENT – high-chairs and travel cots are available free of charge. Please request at time of booking. We provide sheets for the cots, so please bring any additional cot bedding.
DOGS – well behaved dogs are welcome at an additional charge of £20.00 per week per dog (max 2).
We ask that you clear up after your dog and that they are not left alone in the property at any time or allowed on beds or furniture. See dogs page for more details
BREAKAGES – damage and spills/stains must be reported immediately and will be charged for.
CANCELLATION POLICY – When you book and your booking is confirmed and your deposit received, you are entering into a contract with us for the supply of a holiday. If you have to cancel your holiday, we will of course endeavour to re-let it. If we are successful, we will reimburse you the sum we manage to re-let for, less the deposit (25% of total). If we are unsuccessful in re-letting the property, you will remain liable for the full amount. Unforeseen circumstances can arise, so we would strongly advise that guests take out a travel insurance policy which covers booking cancellations. Holiday cover is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday.
CANCELLATION INSURANCE – insurance is advised as cancellation or curtailment of the holiday is non-refundable unless the property is re-let.
SMOKING – smoking is not allowed inside any accommodation. If smoking is suspected to have taken place in any of our properties, the deposit will be retained to cover additional cleaning costs. The same rules apply to the use of vapes and e-cigarettes.
HEATING – there is a wood burner in the main lounge (first basket of logs provided in autumn and winter months), along with underfloor heating in the lower levels and radiators in the upstairs bedrooms
BALL GAMES – No ball games in the courtyard which will hit the property.
THE CLIMBING FRAME – The climbing frame in the courtyard is only for children aged between 3 to 12 year olds; children MUST be supervised by an adult at all times
HOT TUB RULES – read our instructions and rules for using The Old Parlour hot tub